Frequently Asked Questions (FAQ)

Welcome to HOMORAO! Below you will find answers to some of the most common questions our customers ask. If you need further assistance, feel free to reach out to us anytime at xianfuliang2025@163.com.

1. What types of bags do you sell?

We specialize in a wide range of high-quality bags, including luxury handbags, crossbody bags, tote bags, backpacks, clutches, and travel bags. Our collection is carefully curated to provide timeless designs, modern trends, and versatile options suitable for both everyday use and special occasions.

2. Are your bags authentic?

All of our products are sourced from trusted suppliers. Each bag undergoes strict quality control before it is shipped out. We ensure that every customer receives a durable and stylish item that matches the description and photos provided on our website.

3. How can I place an order?

Placing an order is simple:

1. Browse our catalog and choose your favorite item.
2. Select the color, size, or style (if applicable) and add it to your cart.
3. Proceed to checkout, fill in your shipping and payment details, and confirm your order.
   Once completed, you will receive a confirmation email with your order number.

4. What payment methods do you accept?

We accept multiple secure payment options including:

• Credit and debit cards (Visa, MasterCard, American Express)
• PayPal
• Bank transfers (where available)
  All payments are processed securely to protect your personal information.

5. Do you ship internationally?

Yes, we offer worldwide shipping. Shipping costs and delivery times vary depending on your location. Estimated delivery time will be displayed at checkout. Please note that customs duties or import taxes may apply in your country, and customers are responsible for those fees.

6. How long does shipping take?

Typically:

• Domestic orders (within Asia): 5–10 business days
• International orders: 10–20 business days, depending on customs clearance and destination country
  We will provide you with a tracking number so you can follow your package at every step.

7. Can I track my order?

Yes! Once your order has been processed and shipped, you will receive a tracking number via email. Simply click the link or enter the number on the courier’s official website to monitor the status of your delivery.

8. What if I need to change or cancel my order?

If you need to make changes or cancel your order, please contact us immediately at xianfuliang2025@163.com. We can only update or cancel orders within 24 hours of purchase, before the items have been shipped. Once shipped, the order cannot be modified.

9. What is your return and exchange policy?

We want you to be fully satisfied with your purchase. If your bag arrives damaged, defective, or not as described, you may request a return or exchange within 7 days of receiving your order.

• Items must be unused, in original condition, and with all packaging.
• Return shipping costs are the responsibility of the customer unless the product was defective or incorrect.
  To start a return, email us at xianfuliang2025@163.com with your order number and photos of the item.

10. Do you offer refunds?

Yes, refunds are available for eligible returns. Once your returned item is inspected and approved, we will issue a refund to your original payment method. Please allow 5–10 business days for the refund to appear on your account.

11. Are the product photos accurate?

Yes, we take care to provide high-resolution photos that accurately represent the colors, materials, and details of each bag. However, please note that slight variations in color may occur due to lighting or screen differences.

12. How do I take care of my bag?

Here are some general tips to extend the life of your bag:

• Store your bag in a dust bag when not in use.
• Avoid overloading it with heavy items.
• Keep it away from direct sunlight and moisture.
• Use a soft cloth and mild cleaner for surface cleaning.
  Taking proper care ensures your bag remains stylish and durable for years.

13. Do you offer wholesale or bulk orders?

Yes, we can accommodate wholesale or bulk purchases for businesses or special events. If you are interested in larger quantities, please contact us directly at xianfuliang2025@163.com for pricing and details.

14. What if I don’t receive my package?

In the rare case your order does not arrive within the expected time frame, please contact us with your order number. We will help you investigate the issue with the courier and ensure that your package is either delivered or replaced.

15. How can I contact customer service?

We are always happy to help! You can reach our customer support team by email at xianfuliang2025@163.com. We usually respond within 24 hours on business days.

16. Do you offer discounts or promotions?

Yes, we regularly run special promotions and offer exclusive discounts to our subscribers. Join our mailing list to stay updated on upcoming sales, seasonal deals, and new arrivals.

17. Is my personal information secure?

Absolutely. We value your privacy and use advanced encryption technology to protect your data. Your information will never be shared with third parties, except as necessary to process your order.

Still have questions?
👉 Reach out to us at xianfuliang2025@163.com and our team will be glad to assist you.